Competency and Proficiency

3.5 (a.b.) is a competency criteria for Trainers:

3.5 Problem Solving – – Knowledge/Skills/Ability


a. Communicates student status and concerns (as necessary) to the appropriate Team member.

b. Recognize that a problem exists and take timely, appropriate action.


a. Maintains neutrality when responding to students’ questions and concerns regarding difficult or confronting topics.

b. Intervenes in concert with Lead or Professional when in handling situations during class.


a. Openly discusses difficult issues and concepts; intervenes and handles difficult situations during class.

b. Ability to deal with crisis and conflict.

c. Respect and support decisions that are made and move on.