Return and Reshipment Policy
Our company is committed to ensuring customer satisfaction, and we understand that sometimes returns and reshipments are necessary. Our Return and Reshipment policy aim to accommodate various customer needs.
- Customers can request a return for any reason within 15 days of receiving the product.
- Returned items must be in their original condition, unused, and with all original packaging.
- Customers can opt for a full refund of the purchase price, excluding any applicable taxes and shipping fees.
- If customers receive damaged, defective, or incorrect items, we offer free reshipment of the correct product or a replacement.
- Customers must report any issues with their order within 5 business days of receipt to be eligible for a free reshipment.
Returns Due to Absence of Receiver:
- We understand that circumstances can sometimes lead to the absence of a receiver during a delivery attempt. If the postal service makes multiple delivery attempts and is unable to deliver your package due to the absence of a receiver, the package will be held at your local post office for a specified period (varies locally).
- You will typically receive a notice from the postal service indicating that a delivery attempt was made, and instructions for package retrieval or re-delivery will be provided.
- It is the customer’s responsibility to retrieve the package from the local post office as instructed by the postal service within the specified timeframe. Failure to do so may result in the package being returned to our warehouse.
- If your package is returned to our warehouse due to the absence of a receiver or failure to collect it from the post office within the specified time, we will take the following steps:
- Notification: We will send you an email notification informing you that your package has been returned to us.
- Reshipment Option: You will have the option to request a reshipment of the package. To do so, please contact our customer support team within 10 days of receiving our email notification at [email protected]. We will assist you in arranging for the reshipment.
- Reshipment Costs: Please note that any additional shipping charges incurred for reshipment will be the responsibility of the customer. We will provide you with the details of the reshipment cost, and upon your agreement, we will proceed with the reshipment.
- Verification: We will verify your shipping address to ensure accuracy before reshipping the package.
- Refunds: If you choose not to request a reshipment, or if we are unable to reach an agreement on reshipment costs within the specified timeframe, a refund for the product’s purchase price, excluding shipping fees, will be processed using the original payment method.
- It is crucial to provide accurate and up-to-date shipping information during the ordering process to minimize the risk of delivery issues.
- We recommend monitoring tracking information provided by our warehouse staff and ensuring that someone is available to receive the package during the scheduled delivery timeframe.